Returns
We want you and your pet to be completely satisfied with your purchase. If you're not, we accept returns on eligible items within 30 days of delivery. Items must be in their original, unused condition and in original packaging. To initiate a return, please contact our customer service at [your contact email or phone number].
Refunds
Once we receive your returned item, it will be inspected. If approved, your refund will be processed to the original payment method within 5-7 business days. Please note that return shipping costs are the customer's responsibility unless the return is due to an error on our part or a defective product.
Exchanges
If you'd like to exchange an item, please reach out to our support team. We’ll help you arrange the return of the original item and assist with the exchange process.
