Frequently Asked Questions
We're here to make your shopping experience positively seamless!
What types of dog accessories do you offer?
We offer a wide range of dog accessories, including collars, leashes, harnesses, clothing, toys, and more. Each product is carefully selected to ensure quality, comfort, and style for your furry friend.
What sizes are available for your products?
Our products are available in various sizes to suit different breeds and sizes of dogs. Be sure to check the size chart provided on each product page for accurate measurements.
Do you offer custom or personalized accessories?
Yes, we offer personalized options for select products, such as engraved name tags and custom-designed collars. Check the product description for customization availability.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days and delivered within 5-10 business days. You’ll receive tracking information once your order ships.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase for unused items in their original packaging. Please visit our Returns & Exchanges page for detailed instructions.
Are your products safe for dogs with sensitive skin?
Many of our products are designed with sensitive dogs in mind, using hypoallergenic and pet-safe materials. Check the product descriptions for more details.
How do I care for and clean the products?
Each product comes with specific care instructions. Most fabric items are machine washable, while others can be wiped clean with a damp cloth.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.
How can I contact customer support?
You can reach our customer support team via email at dessi.star@gmail.com or through our Contact Us page. We’re here to assist you with any questions or concerns!
